Effective date: September 14, 2026

Everything below is stated in business days, which means Monday through Friday excluding US federal holidays.

1. Delivery Timeline

Worked example. You order at 4:00 PM MT on a Monday. Processing starts that day and the parcel leaves the warehouse between the following Thursday and the Monday after. Adding 8 to 12 business days of transit, the parcel arrives roughly two and a half to three and a half weeks after you ordered. An order placed at 8:00 PM MT on a Friday starts processing on the following Monday instead.

These are estimates based on normal carrier performance. They are not guaranteed delivery dates. Customs inspection, severe weather and peak season volume can add time.

2. Where Your Order Ships From

Our products are made and stocked by our manufacturing partner in China, and every order ships from that partner warehouse in China to your address in the United States. We do not hold inventory in the United States. Returns, by contrast, are handled at our US facility — see section 8.

3. Shipping Rates

The $60 threshold is measured on the order subtotal after any discount codes are applied, and before tax and shipping. Expedited shipping is not offered.

4. Where We Ship

We ship to the 48 contiguous United States and the District of Columbia.

We do not ship to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, any other US territory, APO, FPO or DPO military addresses, or any address outside the United States. If you place an order to an excluded destination we will contact you and refund it in full.

PO Boxes are accepted. Orders addressed to a PO Box are sent with USPS, because FedEx does not deliver to PO Boxes.

5. Carriers and Tracking

The final leg inside the United States is handled by USPS or FedEx. We email a tracking number when your order leaves the warehouse. Tracking normally begins showing scans within 24 to 48 hours. A number that has not updated in the first two days is usually waiting on its first carrier scan rather than lost.

6. Customs and Import Duties

Import duties on your order are included in the price you pay at checkout and are settled by us before the parcel reaches you. You owe nothing on delivery.

If any courier, message or delivery notice asks you to pay a customs charge, duty or release fee for an order from this store, do not pay it. Photograph or screenshot the request, email it to support@noelcrate.com, and we will take it up with the carrier.

7. Sales Tax

Sales tax is not included in the displayed price. Where it applies, it is calculated at checkout based on your shipping address and shown to you before you pay.

8. Returns Are Handled in the United States

You never ship a return to China. Authorized returns go to our US returns facility at 40 Hilton St, Easton, PA 18042, United States. Contact us first — the Refund & Returns Policy sets out the steps.

9. Your Right to Cancel a Delayed Order

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the time we promised, you have the right to consent to a delay or to cancel for a full refund. If we cannot ship your order within 30 days of receiving it, we will contact you with a revised date and you may cancel for a full refund. If we cannot reach you, we will cancel and refund automatically.

10. Lost, Delayed or Stolen Parcels

1. Check the tracking link in your shipping confirmation for the latest scan.
2. Wait two further business days after the last scan. Parcels marked "in transit" frequently move without scanning.
3. Check around the delivery location and with neighbors, and check for a carrier notice.
4. Email support@noelcrate.com with your order number and the tracking number.
5. We open a trace with the carrier. If the parcel is confirmed lost we send a replacement or refund you in full, at your choice.

If tracking shows delivered but the parcel is not there, tell us within 7 days of the delivery scan so the carrier will still accept a claim.

11. Wrong or Incomplete Addresses

We ship to the address entered at checkout. Email support@noelcrate.com within 24 hours if you need to correct it and we will change it if the order has not shipped. A parcel returned to us because the address was undeliverable will be refunded less the original shipping charge once it reaches our facility.

12. Contact

support@noelcrate.com — replies within 24 hours, Monday through Friday.