Effective date: September 14, 2026
1. Summary
| Return window | 30 days from the delivery date |
|---|---|
| Condition required | Unworn, in the original box or pouch, with the packaging it arrived in |
| Return shipping | Free — we email a prepaid label |
| Restocking fee | None |
| Original $7.95 shipping | Refunded on faulty or incorrect items; not refunded if you changed your mind |
| Cancellation window | 24 hours from placing the order, if not yet shipped |
| Refund issued | 5 to 7 business days after your return reaches our facility |
| Bank posting time | A further 3 to 10 business days |
| Return address | 40 Hilton St, Easton, PA 18042, United States |
2. What You Can Return
Any item bought from this store, within 30 days of the date it was delivered, as long as it is unworn and comes back in the original box or pouch with the packaging it arrived in. Earrings must not have been worn.
We cannot accept an item that has been worn, altered, damaged after delivery, or returned without its original packaging. Gift cards, where offered, are not returnable.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, faulty, or is not what you ordered, this is on us. Email support@noelcrate.com within 48 hours of delivery with your order number and photographs of the item and the packaging. We cover everything: a prepaid return label, a replacement or a full refund including the original $7.95 shipping charge, at your choice. You pay nothing.
4. How to Return an Item — Four Steps
- Email us first. Write to support@noelcrate.com with your order number and which item you are returning. Do not ship anything before you hear back, because an unannounced parcel cannot be matched to your order.
- We authorize the return and email you a prepaid shipping label, normally within one business day.
- Pack and send. Put the item back in its original box or pouch, attach the label, and drop the parcel at the carrier named on it.
- We inspect and refund. When the item reaches our facility we check it and issue your refund within 5 to 7 business days.
5. Who Pays What
| Situation | Return label | Item refunded | Original $7.95 shipping refunded |
|---|---|---|---|
| Arrived damaged | Free, sent by us | Yes | Yes |
| Item is defective | Free, sent by us | Yes | Yes |
| Wrong item sent | Free, sent by us | Yes | Yes |
| Changed your mind | Free, sent by us | Yes | No |
| Order cancelled within 24 hours, before shipping | Not needed | Yes | Yes |
There is no restocking fee in any of these cases.
6. Exchanges
We exchange for a different size, length or finish where that option is in stock. Email support@noelcrate.com and tell us what you would like instead. If the option is unavailable we refund you rather than leave you waiting.
7. Cancelling an Order
You can cancel within 24 hours of placing the order, provided it has not already shipped. Email support@noelcrate.com with your order number. Once the parcel has left the warehouse the order can no longer be cancelled, but you can return it under section 4.
8. Your Refund
Refunds go back to the original payment method. We issue the refund within 5 to 7 business days of your return arriving at our facility, and your bank or card issuer then takes a further 3 to 10 business days to post it to your account. We cannot speed up the second part.
If more than 15 business days have passed since we told you the refund was issued and nothing has arrived, email support@noelcrate.com and we will send you the transaction reference to give your bank.
9. Return Address
Authorized returns only, after you have contacted us and received a label:
noelcrate Returns
40 Hilton St, Easton, PA 18042, United States
Do not send returns to any registered or administrative address for ELOWEN SKINCARE LLC. Nothing sent there will be received or processed. Do not send returns to China.
10. Contact
support@noelcrate.com — replies within 24 hours, Monday through Friday.