FAQs

Shipping and Delivery

How long will my order take?

We prepare orders in 3 to 5 business days and carriers take 8 to 12 business days after that, so plan on 11 to 17 business days in total. Business days are Monday through Friday and exclude US federal holidays.

When does the clock start?

Orders placed before 6:00 PM MT on a business day enter processing the same day. Orders placed after the cut-off, on a weekend, or on a US federal holiday enter processing on the next business day.

Why does my order ship from China?

Our products are made and stocked by our manufacturing partner in China, and orders ship from that partner warehouse directly to you. We do not hold inventory in the United States. Shipping from the source is what keeps the price where it is, and the trade-off is the delivery window above.

Which carriers deliver my order?

USPS and FedEx handle the final leg inside the United States. Tracking is emailed when your order leaves the warehouse and usually starts showing scans within 24 to 48 hours.

Do you ship to PO Boxes?

Yes. Orders going to a PO Box are sent with USPS, since FedEx does not deliver to PO Boxes.

Where do you not ship?

We ship to the 48 contiguous states and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, any other US territory, or APO, FPO and DPO military addresses.

Customs, Duties and Tax

Will I pay customs on delivery?

No. Import duties are included in the price you pay at checkout and are settled by us before the parcel reaches you. There is nothing to pay on delivery.

What if a courier asks me for a fee?

Do not pay it. Take a photo of the notice or message, email it to support@noelcrate.com, and we will deal with the carrier. A request for payment on delivery is either an error or an attempt to defraud you.

Is sales tax included in the price?

No. Sales tax, where it applies, is calculated at checkout based on your shipping address and shown before you pay.

Returns and Refunds

Do I return items to China?

No. Approved returns go to our US returns facility at 40 Hilton St, Easton, PA 18042, United States. Contact us first so we can authorize the return and email you a prepaid label.

How long do I have?

30 days from the delivery date. Items must be unworn and returned in the original box or pouch with the packaging they arrived in.

Who pays for the return?

We do. We email a prepaid return label at no cost to you, and there is no restocking fee. If you are returning because you changed your mind, the original $7.95 shipping charge is not refunded. If the item was damaged, defective or not what you ordered, you get the full amount back including that shipping charge.

Can I cancel an order?

Yes, within 24 hours of placing it, provided it has not already shipped. Email support@noelcrate.com with your order number.

When will the money be back?

We issue the refund within 5 to 7 business days of the returned item arriving at our facility. Your bank or card issuer then takes a further 3 to 10 business days to post it to your account.

Products

Is "gold plated" the same as gold?

No, and we do not write it as if it were. A plated item has a gold layer over a base metal. A gold filled item has a thicker bonded layer. Solid gold is described as gold. Each product page states which applies to that item.

Are the stones real diamonds?

Only where the page says lab grown diamond. Moissanite and cubic zirconia are their own materials, not diamonds, and are labeled as such on every listing that uses them.

I have sensitive ears. What should I look at?

Look for the titanium flat back posts and the sterling silver posts. We describe the post material on every product page. We do not claim any item is hypoallergenic, because we do not hold testing that would let us say so honestly.

Why are there no customer reviews?

Because we do not have genuine ones yet. The store is new. We would rather show nothing than show reviews we wrote or bought.

Contacting Us

Why does nobody answer when I call?

We do not staff a phone desk through US business hours. Leave a voicemail with your order number and we will call you back within one business day, or email support@noelcrate.com for a faster, documented answer.